Star Phone App and Services are provided by One Smart Star.
PERSONAL INFORMATION COLLECTED
1.1 User Profile
When You create a user profile and confirm being the holder of a certain number, Star Phone will collect the information provided by You. To create a user profile, you additionally register Your first name, last name, and phone number. Additional information that may be provided at Your option include, but is not limited to the street address and zip code, country of residence, email address, Star Phone may supplement the information provided by You with information from third parties and add it to the information provided by You e.g. demographic information and additional contact information that is publicly available.
1.2 Installation and Use
When You install and use the Star Phone will collect personal information from You and any devices You may use in Your interaction with our Services. This information may include e.g. Device information: such as your device model, serial number, the version and type of your operating system, IMEI number and other unique device identifiers. Mobile operator information: such as the country of the mobile operator, the country in which the sim card is currently registered, the name and ID of the mobile operator, card serial number and device ID Log information: such as the settings, the network you use to connect to our SERVICE, the status of the network, call log information, crash history, language settings, diagnose and usage data Geo-Location information: such as the version of your device’s GPS and Wi-Fi module, GPS signal, data identifying nearby Wi-Fi access points
Access to device Address Book: You provide us with the phone numbers of your contacts in your mobile phone address book. You confirm you are authorized to provide us with such numbers to allow us to provide our Services. Some information, including, but not limited to, usage information and other information that may arise from Your interaction with the Services, cannot be used to identify You, whether in combination with other information or otherwise and will not constitute personal information for the purposes of this Policy.
USE OF PERSONAL INFORMATION
2.1 Installation and Use
Star Phone may use the personal information collected to provide, maintain, improve, analyse, and personalize the Services to its Users, partners, and third-party providers. More specifically, Star Phone may use such information to:
Provide smart caller ID, dialler, and messaging functionality that, among other features, allow for population of unidentified numbers and other data in call or message logs, display the name associated with a certain number for incoming or outgoing calls and messages or following a manual number search against the Star Phone database.
Display the number associated with a certain name following a manual name search against the Star Phone database, subject to that name searches will only produce a number linked to the name if the number is available for search in a public database or relates to a User who has made his or her name available for search, provide Your Information to the person You reach out to when requesting a contact via the Star Phone name search service, in which case Your request will be forwarded to that person via an SMS and he/she may choose whether or not to share the phone number with You at his/her own discretion;
Obtain customer feedback and analyse user experience for the purpose of development and evaluation of new services and devices.
Fulfil the sign-up process of device registration.
Send you important notifications, such as communications about changes to our terms, conditions, and policies. Because of the importance of the communications, you may not opt-out of receiving these communications.
Respond to customer support requests, such as product repair requests and respond to your questions.
Provide you with our customer care and customer satisfaction survey for user experience analysis.
Otherwise improve our Services, business and operations; and
Any other purposes with your consent.
2.2 Statistical data from the Services
We use aggregated or anonymized personal information for statistical and analytical purposes. We may come to share such data with third parties. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
2.3 Compliance with laws and prevention of fraudulent or illegal activities
We may use the collected information to comply with applicable laws and to enforce our agreements and protect and defend the rights or safety of Star Phone, its Users or any other person and verify provided User profile information with third-party providers and ensure technical service functionality and data accuracy, perform troubleshooting and prevent or detect fraud, security breaches or illegal activities.
SHARING AND DISCLOSURE OF PERSONAL INFORMATION
In addition to the sharing and disclosure of personal information that is included as part of the functionality of the Services as described in section 2 above, Star Phone may disclose personal information if we believe such action is necessary to:
Comply with the law, or legal process served on us.
Protect and defend our rights and the enforcement of our agreements; or
Protect the security and safety of Users or members of the public or other aspects of public importance, provided, of course, that such disclosure is lawful.
We transfer information to trusted vendors, service providers, and other partners who support our business and Services, such as providing technical infrastructure services, bug testing, analysing how our Services are used, and measuring the effectiveness of services.
We may disclose and transfer Your Information to our associated or affiliated organizations or related entities and to any third party who acquires, our business, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets.
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13.
INFORMATION SECURITY AND TRANSFER OF PERSONAL INFORMATION TO OTHER COUNTRIES
ACCESSING AND UPDATING PERSONAL INFORMATION
Star Phone may on its own initiative, or at Your request, replenish, rectify, or erase any incomplete, inaccurate or outdated personal information retained by Star Phone in connection with the operation of the Services. When required by applicable law, you have the right to know what personal information is stored about You and to have any such information corrected or deleted at your request. See contact details below.
Services are not intended for or designed to attract anyone under the relevant age of consent to enter binding legal contracts under the laws of their respective jurisdictions. Star Phone does not intentionally or knowingly collect personal information through the Services from anyone under that age. We encourage parents and guardians to be involved in the online activities of their children to ensure that no personal information is collected from a child without their consent.